New autonomous brokers take routine work off the IT queue whereas an open MCP server connects any exterior mannequin, on a platform constructed for the AI period from the beginning.
Xurrent, the AI-powered service and operations administration platform for company IT groups and enterprise MSPs, launched autonomous AI Brokers and an open Mannequin Context Protocol (MCP) server. The brokers deal with triage, data work, ticket closure and extra for IT groups. The MCP server connects Xurrent to exterior AI fashions from any supplier.
Sera AI has been operating inside Xurrent for years, classifying requests, drafting articles and resolving routine tickets, with 91% of consumers operating it in manufacturing as we speak. The brand new brokers fill a unique position. They don’t seem to be assistants, however digital workforce members who full tickets end-to-end whereas people set the guardrails and log off if wanted.
Constructed for Agentic AI
Most ITSM platforms had been constructed for a world that not exists. Xurrent constructed its service and operations platform beginning a decade in the past with a differentiated single-governed structure for IT. The Shared Coverage and Knowledge Layer connects governance, visibility and safety throughout each workflow on the platform. The Service Catalog and Knowledge Mannequin give each agent the identical view of the IT atmosphere and the identical guidelines for working inside it, whether or not that agent was constructed by Xurrent or introduced in by the client.
That basis, constructed on safety, governance and a whole audit path throughout each motion, is what makes secure agentic AI doable. Deploying autonomous brokers some other means is publicity, not innovation. Xurrent clients don’t have to decide on between AI productiveness and organizational management. They get each, on a platform designed to ship each from the beginning. Whereas many distributors bolt AI onto legacy stacks and name it transformation, Xurrent’s cloud-based, performant and safe platform makes it the right platform to deploy AI.
“AI has been a part of the Xurrent material for years. Right now, the position modifications,” mentioned Brian Wenngatz, CEO at Xurrent. “Our brokers transfer from aiding the IT workforce to becoming a member of it. That’s what we constructed the platform to make doable.”
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Outlined Roles, Actual Tasks
Xurrent’s AI Brokers arrive as digital members of the IT workforce, with particular roles, actual accountability and human oversight in-built. Throughout the complete lifecycle of IT service supply, they tackle the work that slows groups down: sorting, resolving, documenting, following up and shutting out. Each motion is logged, auditable and ruled by the identical insurance policies that apply to each human on the platform. IT groups don’t simply handle the work anymore. They direct the workforce that does it, with full visibility into each resolution made on their behalf.
An Open Path to Innovation
The MCP server lets clients plug any AI mannequin into Xurrent, whether or not that’s OpenAI, Google, Anthropic or one they constructed in-house. Exterior brokers inherit Xurrent’s Shared Coverage and Knowledge Layer, with the identical governance, audit path and visibility as Xurrent’s brokers. Regardless of the place the intelligence comes from, Xurrent controls the way it behaves.
Collectively, the AI Brokers and MCP server make Xurrent the layer the place IT operations and enterprise AI meet. Service requests, operational knowledge and any AI mannequin clients all circulate by one platform with one governance layer. One place to construct. One place to regulate. One place to develop.
AI Is the Cloth, Not a Characteristic
Most platforms promote AI as an add-on. They gate it behind premium plans, meter it by session and invoice overages at renewal. With Xurrent, it’s included with each plan, as a result of productiveness shouldn’t include a credit score restrict.
“Distributors deal with AI as a line merchandise: a premium improve or a credit score meter that runs dry mid-quarter,” mentioned Phil Christianson, Chief Product Officer at Xurrent. “Clients shouldn’t pay extra to make use of AI within the platform they’ve already purchased. Xurrent contains it with each license tier.”
Corporations undertake AI at totally different speeds. This technique acknowledges that some groups need AI contained in the interface they already use, whereas others need to wire in customized brokers and exterior fashions. Xurrent helps each on one platform, assembly IT the place it’s and taking it additional than it’s been.
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