Xurrent helps mid-size enterprises deploy mature service administration with out the fee and complexity of legacy platforms
Xurrent, the AI-powered service and operations administration platform for company IT groups and enterprise MSPs, introduced its first-time recognition within the 2026 Gartner Magic Quadrant for IT Service Administration Platforms. Gartner evaluated 16 distributors for the report. Xurrent’s recognition comes as the corporate continues to broaden its platform and develop its base of mid-size enterprise IT organizations.
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“To us, being named within the Gartner Magic Quadrant marks an vital recognition for Xurrent,” mentioned Brian Wenngatz, CEO of Xurrent. “We’ve architected Xurrent for a market transferring towards better automation, agentic productiveness and quicker platform innovation. Mid-size enterprises are sometimes trapped between underpowered assist desk instruments and legacy platforms that require a big operational funds, heavy customization and a military of consultants simply to maintain the platform operating.”
Xurrent believes the Gartner recognition brings better visibility to its strategy to serving organizations lengthy underserved by each light-weight instruments and sophisticated legacy platforms.
Enterprise-Grade ITSM With out Enterprise-Scale Overhead
Xurrent is designed for mid-size enterprises. That focus drives the platform’s design, emphasizing easy configuration so inner IT groups can adapt workflows on their very own quite than counting on costly consulting engagements to handle the platform.
Synthetic intelligence is woven immediately into the core platform. Groups can automate routine duties, floor instantaneous context and pace up service supply with out managing a fragmented stack of third-party AI instruments or paying premium add-on charges. As a result of Xurrent owns and develops its expertise stack end-to-end, these clever capabilities evolve natively alongside the platform, eliminating third-party software program dependencies.
“Xurrent was clearly designed for organizations like ours, with the coaching, integrations, and assist included as a part of the platform,” mentioned Mike Rossi, Senior IT Supervisor, Service Administration at Fiskars Group. “Which means our personal folks know the way to get worth from it and might run it themselves. We bought every little thing we anticipated from an enterprise platform and not one of the useful resource and operational overhead that usually comes with it.”
Steady Innovation With out Disruptive Upgrades
Main upgrades of conventional ITSM software program can require months of testing, further funds and configuration work, and in addition create an operational burden that slows down IT groups. Xurrent addresses this problem by way of a steady supply mannequin. Updates are deployed weekly throughout all environments with out service disruption, with automated validation of experiences, integrations and customized kinds.
“Software program ought to serve the end result of the enterprise, not introduce a everlasting administrative tax,” mentioned Phil Christianson, Chief Product Officer at Xurrent. “We ship updates each week, permitting clients to repeatedly undertake trendy service administration capabilities with out the friction of prolonged improve cycles. Our enterprise-grade, native platform has AI woven into the material and is constructed for organizations that want mature capabilities with out pointless complexity.”
Collectively, these capabilities mirror the corporate’s deal with serving to mid-size enterprises and enterprise MSPs run mature, dependable service operations utilizing a platform their inner groups can realistically handle.
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