TrustedTech, a number one Microsoft Cloud Options Supplier (CSP), introduced it has been chosen as one of many first Microsoft Cloud Answer Suppliers (CSP) on the earth to hitch Unified for Companions (UfP), Microsoft’s next-generation assist providing. At the moment in restricted launch forward of deliberate basic availability in late 2027, Unified for Companions replaces Microsoft’s legacy Superior Assist for Companions (ASfP) and Premier Assist for Companions (PSfP) applications with a scalable, cloud-aligned mannequin, and TrustedTech is amongst a choose group of certified companions chosen to undertake it early.
Additionally Learn: AiThority Interview with Matej Bukovinski, Chief Expertise Officer at Nutrient
Unified for Companions redefines how companions ship assist, bringing partner-led frontline engagement along with Microsoft experience as a single, linked group.
Unified for Companions redefines how companions ship assist, bringing partner-led frontline engagement along with Microsoft experience as a single, linked group. The mannequin supplies always-on reactive assist, proactive companies to increase companion capabilities, and predictable, performance-aligned pricing — elevating the usual for responsiveness, transparency, and buyer belief.
“We’re excited that TrustedTech has signed on as an early adopter of Microsoft Unified for Accomplice. Their funding on this mannequin displays a robust dedication to deepening our partnership and delivering constant, high-quality outcomes for our shared clients,” mentioned Blane Spiers, International GM, SME&C Buyer & Accomplice Success at Microsoft.
“Whereas many suppliers rely closely on escalation fashions, TrustedTech has invested in constructing one of many {industry}’s strongest in-house Microsoft assist organizations, with 85% of buyer points resolved immediately by our personal engineers. Changing into an early adopter of Microsoft Unified for Accomplice reinforces that dedication, combining Microsoft’s Unified Assist (UfP) framework with the experience, responsiveness, and accountability our clients have come to anticipate from Trusted Tech globally,” mentioned Todd Richardson, Chief Income Officer at Trusted Tech Crew.
As an early adopter, TrustedTech features entry to capabilities together with:
- Enhanced response and escalation, with 30-minute response occasions for instances requiring engineering by means of Severity Enhanced Response (SevER) tickets.
- Accomplice information and enablement, by means of a centralized Accomplice Content material Portal that helps resolve buyer points sooner and enhance first-contact decision.
- Superior reporting and analytics, with the power to view all buyer tickets in a single place, backed by insights to enhance assist efficiency.
- Efficiency-based billing credit score, which meaningfully reduces month-to-month assist prices for companions that exhibit high quality assist by means of Microsoft’s Assist Companies designation.
- Simplified month-to-month invoicing aligned to CSP income, plus eBonding APIs that combine immediately with Microsoft to streamline ticket workflows.
Microsoft is introducing Unified for Companions by means of a deliberate, phased launch, piloting with choose, certified companions earlier than increasing towards basic availability. ASfP is scheduled for retirement in January 2027, with PSfP to observe, making early adoption a major step forward of the industry-wide transition.
Additionally Learn: AI techniques – Interoperable AI techniques: Connecting fashions throughout platforms
[To share your insights with us, please write to psen@itechseries.com]
