Powered by a mannequin purpose-built for dialog & confirmed on a billion conversations, PolyAI’s platform delivers brokers in minutes for complicated deployments at any scale
PolyAI, the Agentic Dialog Platform for constructing the conversational enterprise, opened its platform to each builder. Free for the primary two months, the know-how powering the world’s most demanding buyer conversations throughout 75 languages and 25 nations is now out there to any staff with an concept and an e-mail tackle.
For the primary time, anybody can construct a production-ready dialog agent in beneath ten minutes and deploy it on the identical platform, fashions, and infrastructure powering complicated dialog programs for Marriott, Foot Locker, PG&E, Caesars Leisure, UniCredit, and extra.
“Everybody desires to maneuver on the velocity of thought proper now: writing code, transport merchandise, utilizing AI to do in minutes what used to take days,” mentioned Nikola Mrkšić, Co-founder and CEO of PolyAI. “However dialog with complexity, the type the place an agent should take part in an actual, high-stakes dialog and really ship a decision, is an issue that hasn’t been cracked at scale. That’s precisely what we’ve spent a decade fixing with the world’s greatest manufacturers, and as we speak we’re opening it as much as each builder.”
Confirmed on the toughest enterprise use instances
A affected person going by means of screening earlier than a crucial medical appointment. A home-owner calling a few gasoline leak. A cardholder determining why their must-have buy was declined. The Agentic Dialog Platform was constructed for precisely these conversations: high-complexity, mission-critical, and unimaginable handy off to generic fashions.
At this time, it powers the world’s most demanding buyer interactions. It’s utilized by FedEx throughout 20+ nations, by UniCredit to enhance NPS by 14 factors, and by a whole lot of motels and casinos in order that they by no means miss a name. Greater than 3,000 eating places, together with Fogo de Chão, which makes use of it to attain a 95% visitor satisfaction rating, run on the Agentic Dialog Platform to point out up as one of the best model of themselves in each interplay. The platform’s largest deployments do the work of 1,000+ full-time staff per enterprise.
Additionally Learn: AIThority Interview With Rohit Agarwal, Founder & CEO of Portkey
To make that degree of efficiency accessible to any staff, PolyAI is opening its platform to the world with instruments for transport production-grade brokers:
- Poly Agent Builder: pure language in, production-ready agent out. Describe what you are promoting wants and Agent Builder configures the agent, information base, and dialog tracks and guardrails robotically in minutes, drawing on information distilled from a whole lot of enterprise deployments. From there: take a look at it reside, analyze name knowledge, and refine by means of an ongoing dialog with the platform till each dialog is strictly proper.
- Agent Growth Equipment (ADK): With self-serve API keys, native integrations, and full CLI help, the ADK lets builders ship dialog brokers the identical method they ship all the things else. Construct in your individual IDE, use a coding assistant like Claude, model it with Git, and deploy out of your terminal.
- Shareable testing: Each agent ships with a zero-setup take a look at setting to work together with reside throughout channels. Get stakeholder buy-in and validate habits earlier than something goes to manufacturing.
Constructed on a mannequin that realized dialog from a billion actual conversations
Most AI platforms have been designed for chat and tailored for voice later. They generate responses however wrestle to carry context throughout turns, can’t navigate ambiguity in actual time, and lack enterprise software use to resolve outcomes and not using a human within the loop.
Raven is totally different: PolyAI’s proprietary dialog mannequin was educated end-to-end on greater than a billion enterprise conversations, with the agent harness constructed into the coaching setting from day one.
“Most fashions deal with dialog as an afterthought, with prompts layered on prime after the actual fact. With Raven, agent habits is within the weights, not bolted on by means of prompts that drift beneath strain,” mentioned Shawn Wen, Co-founder and CTO of PolyAI. “We constructed one of the best default for dialog, then made the platform open to each mannequin an enterprise builder would possibly want.”
Builders can deploy Raven as their default or usher in GPT-5, Claude, Gemini, and others, as a result of no single mannequin suits each enterprise use case, language, or regulatory requirement.
Open for anybody to construct on the velocity of thought
Beginning as we speak, any staff can entry the Agentic Dialog Platform, free for the primary two months.
- CX, ops, and product groups: Construct with Agent Builder in your individual phrases.
- Builders: Construct with the ADK. Your stack, your workflow, your instruments.
