LogRocket’s Galileo AI watches each session, reads person suggestions, and tracks product adjustments to proactively establish what’s impacting customers and repair it
LogRocket, creators of the AI-first session replay and analytics software program platform, introduced the discharge of Ask Galileo, an AI-powered chat that enables product groups to reply any query about their customers’ expertise in seconds. LogRocket’s Galileo AI watches session replays, reads buyer suggestions, and analyzes disparate knowledge from throughout the product stack to proactively floor what’s affecting conversion, adoption, and person expertise.
Previously, one thing so simple as investigating a drop in conversion charge would require product groups to hunt for solutions throughout session replays, dashboards, and numerous instruments. Now, LogRocket customers can simply Ask Galileo, which delivers a right away response (and advised fixes), knowledgeable by their product knowledge.
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Reply any product query in seconds
Ask Galileo is an AI-powered chat that solutions any query about your customers’ expertise in seconds.
You’ll be able to Ask Galileo through MCP instantly from Claude, ChatGPT, Gemini, or Cursor. You’ll be able to question it from Slack or Microsoft Groups. Or use it contained in the LogRocket platform.
It really works like this:
- Kind a query in plain English
- Galileo watches related session replays, reads buyer suggestions, and analyzes product adjustments
- You get a solution about what’s impacting customers, and strategies on what to do subsequent:
Listed below are some examples of questions requested by actual Galileo customers:
- “Please give any the explanation why conversion could also be down this month?”
- “The place is the largest bottleneck on our app?”
- “Are you able to inform me within the final 24 hours the proportion of customers who bought a fee error at checkout?”
What makes this completely different from the wave of AI chatbots hitting the market is what it’s constructed on. Galileo develops a deep understanding of your software: watching session replays, studying assist knowledge, and monitoring product adjustments. Once you ask a query, it’s answered by referencing your precise product knowledge.
Among the strongest use circumstances we’ve seen have been clients who combine the Galileo MCP into their automated workflows: summarizing all clients’ expertise in your helpdesk, automating post-release monitoring, and giving context to your gross sales and buyer success groups in your CRM.
And, importantly, Galileo exhibits its work. Each reply surfaces the underlying periods and knowledge factors it used to get there, so your crew can validate the findings moderately than simply take the AI’s phrase for it.
Who’s utilizing it?
Early clients are already seeing the distinction. Product groups at Kaplan and Components City are utilizing Ask Galileo to enhance their digital experiences.
“Ask Galileo has turn out to be instantly invaluable to my crew,” stated Eitan Dantzig, VP, Product Administration – Supplemental Training, at Kaplan, a worldwide supplier of instructional packages. “We are able to now have a dialog with our knowledge. This has put deeper insights about our customers’ conduct at our fingertips. It even permits us to ask issues like, ‘our clients are reporting an countless spinner, can you discover that?’ Galileo finds the difficulty, exhibits you what it appears like, how usually it’s occurring, and even repair it.”
Sam Brewer, VP Ecommerce at Components City, a multi-billion greenback distributor of foodservice tools components, makes use of LogRocket to quantify function adoption and establish points of their cell app.
“Ask Galileo was actually useful throughout our launch of the brand new SnapScan barcode scanning function,” Brewer stated. “Having the ability to drill down with particular questions helped us quantify person adoption and analyze person journey affect. We didn’t must comb by periods or dashboards on our personal; Galileo did it for us.”
Unify all of your knowledge sources
LogRocket’s Galileo AI brings collectively all of your knowledge from throughout the product stack, so you will get probably the most out of the info sources that you just already depend on.
When a person Asks Galileo, the agent synthesizes a solution out of your knowledge, together with:
- Session replay: Galileo watches each person session to establish friction factors inside the person journey.
- Buyer suggestions: Galileo listens to buyer calls from Zoom, Gong, and different sources to seize person sentiment.
- Assist tickets: Galileo reads each assist ticket from sources reminiscent of Zendesk and Intercom to floor person points.
- Undertaking administration: Galileo tracks product adjustments in Linear and Jira, and analyzes the outcomes of A/B assessments in platforms like Optimizely and Qualtrics.
Galileo additionally surfaces the related periods and knowledge factors it makes use of to search out its solutions, permitting LogRocket customers to validate findings.
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