incident.io, the end-to-end incident administration platform trusted by elite engineering groups at corporations like Netflix, Linear, Ramp, and Etsy, has raised $62 million in Collection B funding to usher in a brand new period of AI-powered incident response. This spherical, led by world software program investor Perception Companions and with continued assist from Index Ventures and Level 9 Capital, brings the corporate’s complete funding to over $96 million. As AI accelerates software program improvement and operational complexity, incident.io builds AI brokers that may act like your finest engineer, investigating, diagnosing, and resolving incidents in actual time.
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Based in 2021 by ex-Monzo engineers, incident.io helps engineering groups coordinate, talk, and be taught from high-stakes software program outages. The platform has powered over 250,000 incidents and is quick turning into the default alternative for contemporary incident administration.
“The AI revolution is rewriting the principles of software program, from the way it’s constructed, to the way it breaks,” stated Stephen Whitworth, co-founder and CEO of incident.io. “We’ve constructed AI brokers that stand shoulder-to-shoulder with you within the warmth of an incident, analyzing, advising, and performing like your most reliable teammate.”
AI that resolves incidents with you
As AI accelerates software program improvement, it additionally will increase operational danger. With LLMs enabling code to ship quicker than ever, incidents have gotten extra frequent, complicated, and difficult to debug. incident.io believes this shift requires a big change in how groups reply to outages, scale back downtime, and reclaim engineering time by utilizing AI to unravel the AI chaos.
incident.io already makes use of AI to automate time-intensive duties like note-taking, reside updates, and post-incident write-ups. incident.io is constructing a brand new era of AI brokers that may examine incidents and floor root causes, and even advocate or apply fixes, offering real-time context and assist when it issues most.
“incident.io is constructing a product that engineers love and organizations depend on to attenuate downtime and maximize productiveness,” stated Thomas Krane, Managing Director at Perception Companions. “By pioneering AI brokers that collaborate with engineers to resolve incidents, they’re not simply modernizing incident response however reinventing it for a world the place AI isn’t simply writing code; it’s protecting it working.”
“AI is accelerating software program improvement and deployment, however it’s additionally introducing new layers of complexity and operational danger,” stated Carlos Gonzalez-Cadenas, Companion at Index Ventures. “Corporations like Netflix already belief incident.io to handle important incidents when issues go improper. As AI turns into extra deeply embedded throughout methods, the necessity for dependable, real-time incident administration will solely develop. incident.io is the proper associate for this fast-moving, high-stakes atmosphere.”
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Proudly owning your entire incident administration lifecycle
This increase follows substantial product enlargement over the previous 12 months, together with the launch of incident.io On-call, a contemporary various to legacy paging instruments. Almost two-thirds of incident.io clients have adopted On-call in only one yr, migrating away from legacy instruments like PagerDuty and Opsgenie, a shift solely anticipated to speed up after Atlassian’s announcement to sundown Opsgenie.
incident.io covers your entire incident lifecycle, from on-call and real-time coordination to decision and postmortems, with integrations into instruments like Slack, Microsoft Groups, Linear, and GitHub, and a weekly transport cadence pushed by buyer suggestions.
What’s subsequent?
incident.io will use the funding to:
- Scale engineering groups in London and San Francisco to speed up investigative and autonomous response agent improvement.
- Increase world go-to-market efforts by rising the gross sales crew, investing in buyer success, and amplifying advertising and marketing to fulfill rising demand.
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