Your pager must be extra dependable than the techniques it displays.
incident.io, the AI-powered incident administration platform cherished by over 2000 firms together with Netflix, Etsy, Airbnb, and Lovable, launched the PagerDuty Rescue Program with automated migration, contract buyouts, and a 99.99% uptime assure for firms able to improve their on-call tooling. PagerDuty has been the default on-call device for over a decade: not as a result of it’s the best choice, however as a result of switching was exhausting sufficient that the majority groups simply stayed. That period is over.
“The extra we talked to engineering leaders, the clearer the image obtained: they’re caught on a platform that feels prefer it was constructed ten years in the past and staying as a result of migration felt too exhausting,” stated Stephen Whitworth, CEO and co-founder of incident.io. “I hear from our clients that PagerDuty stopped innovating years in the past. The Rescue Program makes it straightforward to modify, and we like our odds when individuals get to decide on.”
Eradicating each motive to not change
The PagerDuty Rescue Program consists of 4 parts designed to get rid of each motive to not change to incident.io.
Contract buyout. Caught paying for PagerDuty via the top of your time period? PagerDuty clients can obtain as much as one yr of incident.io without charge when signing up for a multi-year cope with incident.io. No extra paying two distributors when you migrate. No extra ready for a contract to run out earlier than you should use one thing that works and retains tempo at AI velocity.
White glove migration. An AI-powered migration assistant scans your complete PagerDuty account in minutes, producing a full migration report with each service categorized, each dependency mapped, migration dangers flagged, and on the finish it generates a phased migration plan for you. From there, our groups work hand in hand with yours on the migration, utilizing built-in migration tooling within the product so your engineers can knock it out in days, not months.
99.99% availability SLA. Your on-call device must be the very last thing that goes down. incident.io gives 4 nines of uptime. PagerDuty publishes three. The distinction between 99.9% and 99.99% is the distinction between almost 9 hours of downtime per yr and fewer than an hour. Whenever you’re the device that wakes individuals up, that further 9 makes all of the distinction.
AI-first on-call. incident.io autonomously investigates the second an alert fires, correlating deployments, logs, metrics, and previous incidents to floor root causes in seconds. It pinpoints the pull request behind the issue, suggests a repair, and may open the PR for you.
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Why migrate from PagerDuty now?
The calls for on on-call tooling are solely going up. Coding brokers have essentially modified how software program will get constructed, with pull request quantity doubling at some firms. A pager constructed for human-speed improvement doesn’t scale to agent-speed deployment. The bottleneck is not writing the code. It’s holding manufacturing working as soon as that code ships.
PagerDuty’s latest public filings counsel they are going to be unable to maintain tempo with the wants of contemporary engineering groups. PagerDuty’s dollar-based internet retention charge has fallen beneath 100%, which means their current clients are spending much less every year, whereas R&D funding is declining as a share of income. Much less income in, much less cash going into the product.
The Rescue Program exists as a result of groups confronted with the strain of lowering downtime whereas transport code sooner than even earlier than deserve a greater possibility.
A platform, not only a pager.
The Rescue Program will get firms off PagerDuty. What retains them on incident.io is a essentially completely different strategy to software program reliability.
incident.io is an end-to-end incident administration platform constructed on two differentiated product foundations: a dwelling mannequin of your complete system, and AI that is aware of the right way to use it. Catalog maps each service, crew, and dependency in your group, and retains that mannequin present as issues change. When an alert fires, incident.io makes use of that context to analyze instantly, correlating deployments, logs, metrics, and previous incidents to floor root causes in seconds. It is aware of what broke, what is determined by it, and who owns it. Scribe transcribes your incident calls in actual time, capturing key moments so no context is misplaced. AI drafts post-mortems in seconds, pulling out of your timeline, Slack threads, and pull requests so your crew learns from incidents with out spending hours writing them up. And AI-powered workflows deal with the operational noise all through: naming incidents, suggesting follow-ups, surfacing comparable previous incidents, and drafting buyer communications.
Corporations begin by changing their PagerDuty on-call tooling and develop right into a platform that handles the complete lifecycle from first alert to follow-up actions.
Buyer views
“We migrated 1,200 customers, 150 groups, and 5,000 displays to incident.io with a core crew of two and noticed zero main points. Our engineers known as it one of many smoothest migrations at Zendesk. We’ve saved a whole lot of hours of operational overhead and seen a major discount in our prices for observability, monitoring, and alerting. Frankly, it’s been top-of-the-line tooling choices we’ve made.” — Tom Monaghan, VP, Engineering Productiveness & Product Reliability, Zendesk
“incident.io had essentially the most complete providing throughout on-call notifications, incident response, and buyer communications by way of the standing web page. It had the perfect floor space to cowl all of these wants.” — Dylan Bochman, Incident Commander, Groq
“We weren’t utilizing a lot of the stuff in PagerDuty, we didn’t want it. We have been already doing all the pieces we would have liked in incident.io. Consolidating simply made sense.” — Dan Prepare dinner, Reliability and Operations Supervisor, Trainline
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