Cognigy, a worldwide chief in AI-powered customer support options, introduced a strategic partnership with TeKnowledge, a worldwide tech providers supplier specializing in synthetic intelligence, CX and cybersecurity options. Collectively, the businesses will ship agentic AI options globally that can allow enterprises to scale personalised, autonomous customer support throughout voice and digital channels.
As organizations shift from primary chatbots to totally succesful AI Brokers, Cognigy and TeKnowledge are teaming as much as make execution sooner, simpler, and outcome-focused. The partnership combines Cognigy’s Agentic AI platform with TeKnowledge’s AI-first expertise providers experience to bridge the hole between technique and implementation.
“Enterprise leaders aren’t searching for extra AI hype – they need actual outcomes,” stated Hardy Myers, SVP International Partnerships at Cognigy. “With TeKnowledge, we’ve the experience and scale to assist our prospects flip AI ambition into scalable agentic options.’
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TeKnowledge brings over 6,000 professionals throughout 20+ international locations, providing end-to-end AI-First Knowledgeable Expertise Companies. From technique and deployment to safety and adoption, each engagement is tailor-made to enterprise goals, operational complexity, and long-term adaptability, addressing the distinct however interdependent priorities of right this moment’s enterprise leaders. The corporate has 19 hubs serving expertise and public sector world prospects.
“Enterprises right this moment are beneath stress to ship extra however sooner, smarter, and at scale,” stated Nidal Abou-Itaif, Chief Income and Transformation Officer at TeKnowledge. “From elevating buyer experiences to modernizing operations and strengthening safety, leaders are searching for actual options that stability innovation with execution. This partnership with Cognigy unlocks the total potential of Agentic AI, serving to organizations speed up transformation whereas delivering measurable influence throughout the enterprise.”
By aligning expertise and execution, the partnership delivers:
- Accelerated time to worth with prebuilt use circumstances and implementation frameworks
- Larger buyer satisfaction by way of personalised, context-aware conversations
- Operational effectivity by deflecting Tier-1 inquiries and empowering brokers
- Finish-to-end help from AI technique to deployment and optimization
Cognigy is reworking the customer support trade with probably the most superior AI Agent platform for enterprise contact facilities. Its award-winning answer, Cognigy.AI, empowers enterprises to ship immediate, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Brokers that redefine buyer experiences, drive satisfaction, and help contact middle staff in real-time. Over 1000 manufacturers worldwide belief Cognigy and its huge accomplice community to create AI customer support brokers for his or her contact middle. Cognigy’s spectacular worldwide buyer portfolio consists of Bosch, Nestlé, DHL, Frontier Airways, Lufthansa Group, Mercedes-Benz and Toyota.
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