BigPanda, the agentic IT operations platform for enterprise IT, introduced a brand new partnership with ServiceNow as an elite Construct Companion, the best stage of partnership throughout the ServiceNow Companion Ecosystem. As a part of this collaboration, BigPanda has developed a licensed ServiceNow utility that transforms high-volume alert streams into actionable, context-rich incidents immediately inside ServiceNow.
Additionally Learn: AiThority Interview with Glenn Jocher, Founder & CEO, Ultralytics
Collectively, BigPanda and ServiceNow rework high-volume alert streams into actionable, context-rich incidents—immediately inside ServiceNow.
Enterprise IT groups are sometimes overwhelmed by alert noise, gradual triage, and fragmented context unfold throughout instruments. Collectively, BigPanda and ServiceNow tackle these challenges by consolidating 1000’s of alerts right into a single actionable incident and stopping duplicate and redundant tickets earlier than they’re created. Incidents are mechanically created in ServiceNow IT Service Administration (ITSM) and enriched with vital context, together with topology, possible root trigger, and knowledge accessible natively in ServiceNow Discovery and Configuration Administration Database (CMDB).
Throughout clients, enterprises utilizing BigPanda and ServiceNow collectively have reported as much as 99% discount in alert noise, greater than 50% fewer incident tickets, and 30–50% sooner imply time to decision (MTTR), delivering vital operational financial savings and improved service reliability.
Ben Narramore, Director World Operations and Service Administration at Sony Interactive Leisure, shared:
“As we use ServiceNow each day for incident, drawback, and alter administration. Integrating BigPanda’s incident and alter capabilities into ServiceNow has lowered handbook ticket creation and improved correlation between Incidents and Change. General, the combination has been extremely efficient.”
BigPanda integrates immediately with ITSM investments and works inside current monitoring infrastructures. This permits enterprises to shortly understand worth whereas bettering sign high quality and streamlining incident workflows with out disrupting current processes, no matter their ITOM maturity.
“Enterprises have made ServiceNow the system of document for IT operations, however many nonetheless battle to operationalize the huge quantity of alerts flowing into it,” mentioned Tom Melzl, Chief Income Officer at BigPanda. “This partnership is about serving to clients get extra from the ServiceNow investments. Whether or not a company is early in its ITOM journey or working a mature NOC, they will begin seeing enhancements in MTTR inside weeks without having to re-architect their current atmosphere.”
“Profitable partnerships are constructed on a shared imaginative and prescient and a joint dedication to fixing actual enterprise challenges,” mentioned Alix Douglas, Group Vice President, Companion Options at ServiceNow. “BigPanda’s licensed utility for ServiceNow provides clients highly effective new methods to chop by alert noise, speed up incident decision, and get extra worth from their ServiceNow investments. This collaboration is just the start of empowering IT organizations to function sooner and extra reliably in right this moment’s dynamic enterprise atmosphere.”
Additionally Learn: The Infrastructure Warfare Behind the AI Increase
[To share your insights with us, please write to psen@itechseries.com]
