Avaamo introduced that it has been named a Chief within the “IDC MarketScape: Worldwide Conversational AI Platforms 2025 Vendor Evaluation.” This evaluation evaluates distributors based mostly on stringent standards, together with technique and functionality, putting Avaamo within the Leaders Class. Avaamo was acknowledged for strengths in robust assist for superior AI and ease of use case enlargement.
Obtain the complete IDC MarketScape report to see the entire evaluation of Avaamo’s management positioning.
“Avaamo’s platform has advanced to supply a fusion of confirmed NLP and voice intelligence with superior generative and agentic AI capabilities, together with composable workflows that may motive, plan, and execute throughout multimodal channels,” stated Hayley Sutherland, IDC Analysis Supervisor, Conversational AI. “Organizations right this moment are scuffling with a have to align AI straight with tangible enterprise outcomes, and Avaamo’s technique of offering pre-built options, corresponding to {industry} and use case-specific brokers, can assist overcome this problem by providing myriad reliable paths and measurable outcomes for enterprise-wide AI.”
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The {industry} faces a stark actuality: 95% of enterprise brokers by no means make it to manufacturing. Avaamo’s observe report tells a special story—each agent deployed has gone dwell efficiently.”
— Ram Menon, CEO & Co-founder, Avaamo
The conversational AI market has turn out to be more and more advanced, with superior AI applied sciences, particularly generative AI and agentic AI, reworking the panorama. “The {industry} faces a stark actuality: 95% of enterprise brokers by no means make it to manufacturing. Avaamo’s observe report tells a special story—each agent deployed has gone dwell efficiently. We have now constructed our Agentic platform from the bottom up utilizing nearly a decade of delivering conversational assistants to giant enterprises with heterogeneous environments and stringent safety and compliance necessities,” stated Ram Menon, CEO of Avaamo. “The competitors on this house is fierce, however we’ve by no means wavered from our aim to ship worth to enterprises embracing conversational AI. We’re honored being named a Chief by the IDC MarketScape which we imagine demonstrates that our conversational AI expertise, and particularly our Agentic AI Platform, is differentiated on this quickly evolving market.”
Strengths of Avaamo embrace:
• Superior Conversational AI Capabilities: Avaamo’s Agentic AI Platform provides a robust set of conversational AI capabilities, transitioning from confirmed NLP and speech/voice dealing with into extra superior areas like generative and agentic AI. The platform is constructed to automate buyer, worker, and provider conversations with multi-modal, omni-channel, and multi-lingual assist.
• End result-Pushed AI and Pre-Constructed Options: Avaamo’s technique emphasizes aligning AI with enterprise outcomes by offering pre-built options corresponding to industry- and use case-specific brokers. The platform additionally consists of capabilities to make sure consequence supply, corresponding to manufacturing readiness testing and ROI metrics for newly created brokers. Supporting the platform are an agentic engine, machine studying fashions, low/no-code tooling, and pre-built enterprise integrations.
• Fast Enlargement of Use Instances: The platform supplies a variety of use case particular answer templates that can be utilized to rapidly create conversational AI purposes, thus enabling the speedy enlargement of conversational AI use instances throughout all the enterprise.
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