New capabilities remodel buyer interactions, ship tangible enterprise outcomes, and speed up entry into new markets
Concentrix Company, a world expertise and providers chief, introduced the most recent launch of iX Hero, a part of its increasing Clever Expertise (iX) product suite.
iX Hero makes use of agentic AI to supercharge the way in which buyer experiences are delivered. The most recent launch provides two new options, Concord and Readability, to create more practical buyer interactions. iX Hero Concord fine-tunes speech patterns for clearer pronunciation, ensuring each phrase lands completely whereas conserving voices pure and genuine. iX Hero Readability’s background noise suppression delivers clear audio, so buyer conversations can keep targeted on distinctive service.
These superior AI applied sciences assist purchasers remodel interactions and ship measurable outcomes — boosting Communication Scores by 33.6% and Internet Promoter Scores by 22.3% based mostly on research in manufacturing.
Additionally Learn: AiThority Interview with Suzanne Livingston, Vice President, IBM Watsonx Orchestrate Agent Domains
PODS, an trade chief in transferring and storage, depends on iX Hero to drive a greater general buyer expertise. “Our mission is easy: make interactions quick and efficient for our clients. With iX Hero’s agentic AI functions, we minimize via complexity and ship the insights our clients want, sooner. This frees our time to develop our buyer relationships — we’re already seeing a big enhance in our gross sales shut charges this 12 months utilizing iX Hero,” stated Bob Fowler, Chief Info Officer,.
Additionally Learn: C-Gen.AI Emerges from Stealth to Finish Infrastructure Limitations Affecting AI Workloads
“We’ve blended many years of human connection perception with cutting-edge expertise to assist our purchasers create clearer, extra fascinating experiences for each buyer utilizing iX Hero Concord and Readability,” stated Ryan Peterson, Chief Product Officer, Concentrix. “These options additionally make it attainable for our purchasers to unlock new markets, entry a extra numerous expertise pool, and construct international groups with out limits.”
[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]
