Workato provides AI search capabilities to the platform with new acquisitions, deepening its dedication to discover what is feasible on this period of AI and Agentic
Workato, the main Enterprise Orchestration platform, as we speak introduced the acquisition of DeepConverse, a Generative AI-based assist automation platform. DeepConverse allows AI-powered search and permits enterprises to automate customer support processes with a complicated AI-driven platform. This transfer strengthens Workato’s dedication to drive worth for its clients and companions by introducing AI-driven assist automation capabilities into new product choices.
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“We’re excited to announce the acquisition of DeepConverse, a sign of our dedication to revolutionizing how individuals work. By bringing the DeepConverse staff on board, we’re accelerating our mission of making a world the place each connection powers progress,” mentioned Vijay Tella, co-founder, and CEO of Workato. “Combining DeepConverse’s experience in Search AI and AI Assist Brokers with Workato’s main orchestration capabilities, we plan to supply our clients extra highly effective, seamless, and transformative worth.”
Based in 2016, DeepConverse makes a speciality of buyer assist automation, serving to organizations scale their assist utilizing AI and automation. The corporate goals to assist assist groups work extra effectively by making a easy but highly effective platform to assist clients discover solutions and carry out precious actions. DeepConverse expertise permits companies to boost their search capabilities utilizing AI, offering real-time, contextual insights that assist leverage highly effective, seamless options for numerous enterprise wants.
Now a part of Workato’s providing, this acquisition will enable DeepConverse clients to mix the facility of conversational AI with the Workato One platform. This implies extra thrilling, sturdy, and precious experiences for organizations sooner or later. Workato is dedicated to investing in and accelerating DeepConverse’s authentic roadmap round AI assist brokers and search capabilities by launching AgentX Assist, combining Workato’s Agentic Orchestration capabilities with DeepConverse’s AI-powered search. AgentX Assist is an app for buyer assist enabling clients to embed search and AI assist capabilities on its assist web site. As part of Workato’s AgentX Functions, AgentX Assist is offered to clients beginning as we speak.
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“Partnering with Workato at this level in DeepConverse’s journey is the proper alternative for each firms to ship unprecedented worth to our rising buyer base. Because the dialog round Agentic and AI Brokers continues to take off, along with Workato we’re embarking on a brand new path to revolutionize how enterprises work,” mentioned Ramesh Dommeti, CEO of DeepConverse and Head of Enterprise Search and AI Functions at Workato. “Workato’s dedication to its clients and companions is not like every other firm available on the market – from enabling each staff inside a company on one platform to always placing the shopper first, Workato’s world influence is huge. We’re extremely pleased with the influence DeepConverse has had on the business and stay up for becoming a member of the Workato staff on pushing the boundaries of what could be completed with Enterprise Orchestration through the AI and Agentic period.”
Named a Chief within the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato allows enterprises to rework their enterprise operations by orchestrating enterprise processes end-to-end and operationalizing AI throughout your entire group. Designed with best-in-class safety and governance, scalability, efficiency, and availability, Workato’s low-code, no-code platform makes it seamless and quick for IT and enterprise groups to orchestrate their functions, knowledge, and experiences.
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