AI-driven triage, routing, and repair updates assist companies resolve points quicker, enhance consistency, and ship a extra proactive assist expertise.
NexusTek, a number one supplier of AI, infrastructure, and safety options, introduced the launch of NexusOps with NexusIQ, an built-in AI-powered service supply platform that transforms present service desk operations from reactive ticket dealing with into quicker, extra constant, and extra proactive assist expertise.
IT leaders are below strain to ship immediate, correct assist whereas ticket quantity, complexity, and end-user expectations proceed to rise. Handbook triage and inconsistent routing usually create bottlenecks, inflicting tickets to bounce between groups, delaying decision, and decreasing transparency for finish customers. NexusOps by NexusTek is an built-in service supply platform that mixes instruments, processes, automation, and intelligence right into a single working mannequin to enhance service high quality, safety, and efficiency throughout IT operations.
“Help operations shouldn’t have to decide on between velocity and accuracy, and rising companies shouldn’t want heavyweight platforms to get fashionable outcomes,” mentioned Hamilton Yu, CEO of NexusTek. “NexusOps with NexusIQ brings sensible AI into the true workflow of IT assist, so groups can ship quicker resolutions, clearer communication, and a extra proactive expertise with out including complexity.”
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NexusOps options NexusIQ, the market-facing model of NexusTek’s inside AI-driven workflow functionality. NexusIQ gives a big improve to standardize the service desk workflow: perceive, triage, route, talk, and be taught. It applies AI-led intelligence and governance to assist assist groups interpret and classify requests with richer context. Drawing on historic tickets and information content material, NexusOps with NexusIQ routes requests extra constantly. It makes use of company-specific guidelines and workflow insurance policies to speed up root-cause identification, enhance expectation-setting, and constantly be taught from outcomes to strengthen efficiency over time.
“Many organizations have experimented with AI, however battle to maneuver from pilots to repeatable outcomes,” mentioned Jay Cuthrell, Chief Product Officer at NexusTek. “NexusIQ is designed to operationalize AI the place it issues, inside triage, routing, and communications, so prospects can see measurable enhancements rapidly and construct a basis for steady operational excellence.”
NexusOps with NexusIQ is on the market as a part of NexusTek’s managed providers supply mannequin, with non-compulsory accelerators to assist groups onboard rapidly and baseline key service desk metrics for early visibility into influence.
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