Moneypenny launches its AI Voice Agent: a natural-sounding, 24/7 digital receptionist that handles calls, triages inquiries, and routes seamlessly to people.
Moneypenny, a frontrunner in world-class buyer communication options, introduced the launch of its new AI Voice Agent, following the success of an in depth beta program. This next-generation digital receptionist speaks naturally with callers, giving companies larger flexibility in how they handle buyer conversations.
Developed and powered by Moneypenny’s centralized platform, the AI Voice Agent is heat, human-sounding, and all the time on. It’s able to having pure conversations utilizing on a regular basis language with no extra “press 1 for gross sales” or getting caught in difficult telephone menus. Callers merely communicate, and the AI responds immediately and clearly.
Tailor-made to every consumer’s enterprise, the AI Voice Agent improves the client expertise for routine interactions. It might probably shortly triage excessive name volumes, seize key particulars like names, contact data, and appointment requests, qualify leads, and reply frequent questions akin to instructions or enterprise hours. When wanted, it could possibly seamlessly switch calls to both a Moneypenny receptionist or on to the consumer, guaranteeing a clean, skilled expertise each time.
Additionally Learn: AiThority Interview with Tim Morrs, CEO at SpeakUp
The Moneypenny AI Voice Agent is out there 24/7/365 and may deal with a number of inbound calls directly, which suggests no extra lengthy maintain occasions, full voicemails, or missed alternatives, even throughout peak hours. Working inside strict guardrails, the AI Voice Agent delivers solely verified, brand-specific data, helps appointment scheduling and knowledge seize, and intelligently routes calls to cut back office interruptions. When a question turns into too advanced or a caller merely prefers a human voice, the AI immediately escalates the decision to an actual individual with zero disruption.
Jesper With-Fogstrup, Group CEO at Moneypenny, mentioned: “Our AI Voice Agent was constructed with the understanding that some companies need to automate simple inquiries, whereas others want a human contact, and plenty of need each. Moneypenny delivers the very best of each worlds: a versatile mixture of AI and dwell assist, custom-made to every consumer and each scenario. It’s bespoke, it’s scalable, and it’s designed to raise the client expertise we’re already recognized for.”
Additionally Learn: Cognitive Product Design: Empowering Non-Technical Customers By way of Pure Language Interplay With AI-Native PLM
[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]
