Freshservice for Enterprise Groups has doubled in ARR as an add-on to Freshservice ITSM and is now obtainable as an unbiased product for non-IT capabilities
Freshworks introduced that Freshservice for Enterprise Groups is now obtainable as a standalone product, not requiring an present Freshservice IT Service Administration (ITSM) implementation. The transfer offers companies extra choices to speed up uninterrupted service supply to HR, Finance, Authorized and different groups, permitting non-IT departments to streamline advanced processes and ship constant, personalised worker experiences.
Based on the newest Freshservice Benchmark Report, the enterprise service administration (ESM) resolution’s attain is quickly increasing into different capabilities, with one out of 4 eligible Freshservice ITSM clients using Freshservice for Enterprise Groups. The product has doubled its annual recurring income up to now yr, reaching over $35 million as of September 30, 2025.
“Enterprise leaders want to maneuver quick, however hold getting caught with instruments that have been by no means designed for departments like HR, Finance or Authorized. That friction slows development and is particularly true with cross-functional work,” stated Srini Raghavan, Chief Product Officer at Freshworks. “Now companies have another choice. Enabling non-IT staff to create their very own assist environments is a drive multiplier that may profit the whole group by enabling staff closest to enterprise processes to create the worker experiences they need and wish.”
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Key advantages of Freshservice for Enterprise Groups for all departments embody:
Folks-First AI for Enterprise Groups
Non-IT capabilities can use AI to speed up ticket resolutions and enhance effectivity by automating key processes like account verification, or retrieving needed paperwork to satisfy requests. AI can additional assist brokers by producing high quality responses, summaries and balancing workloads. College of Oxford selected Freshservice and Freddy Copilot for its simplicity and skill to scale with the college’s ITSM wants throughout IT, finance and HR groups.
Unified Service Supply
Capabilities have been constructed to attach fragmented instruments, information, and workflows, to assist organizations scale service supply to different departments effectively. Databricks, for instance, achieved a 23% deflection charge after implementing self-service and expanded deployment of Freshservice to eight different departments, together with HR, Authorized, and Studying and Growth. Pradeep Singh, VP of Infrastructure and Operations at Databricks, stated, “Consolidating from 10 totally different platforms all the way down to a single intuitive one has not solely improved worker expertise, it has saved us a big amount of cash.”
Speedy Impression for HR and Worker Help
Journeys, prebuilt Workspaces, and workflow templates simplify advanced processes like worker onboarding and offboarding, accelerating adoption with out the necessity for heavy customization or constructing from the bottom up. With out having to design and map every workflow from scratch, Coherent, with 25,000 workers, makes use of the platform to assist HR-related wants and requests. Along with enhancing the new-hire expertise, Freshservice simplified worker offboarding by bringing HR compliance information beneath one roof. Anantha Ganga, CIO of Coherent, stated, “We’re excited to combine Freshservice with much more techniques. Our final aim is to create a ‘one-stop store’ for the worker expertise. Freshservice will stay a central part of our technique for attaining this.”
Seamless Configuration for Quick Deployment
The intuitive UI and no-code automation empower groups with out technical assets to launch safe worker service portals. Constructed-in information safety, governance, delegated administration, and cross-functional integrations with ADP, DocuSign, Microsoft Groups, Slack, Bamboo HR and Workday cut back the complexity of launching and sustaining companies. EDF Renewables selected Freshservice due to its ease of use, seamless integrations, and codeless customization. They’re leveraging workspaces inside Freshservice to handle departments outdoors of IT, equivalent to amenities, guaranteeing every division has a tailor-made atmosphere to function in.
Freshservice for Enterprise Groups offers a superior different to pricey IT suites or restricted HR instruments, providing highly effective orchestration, enterprise grade AI capabilities, quick time-to-value, and low complete value of possession. It helps non-IT departments quickly change gradual, fragmented processes into unified worker experiences with AI capabilities that put people-first.
“Improved worker experiences are one of many high priorities for organizations lately, as are associated targets like improved decision occasions for requests and points.” stated Snow Tempest, Analysis Supervisor at IDC. “For organizations in search of to streamline their processes and cut back complexity with out in depth customization necessities, there’s a demand for a product that may be deployed shortly to satisfy the wants of a number of departments.”
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