Camunda, the chief in course of orchestration and automation, has highlighted how its agentic orchestration capabilities are enabling organizations to introduce AI at scale into their processes whereas preserving transparency, compliance, and management.
“Camunda is delivering measurable AI worth at the moment,” stated Gülefşan Yıldırım Başaran, IT Supervisor, Halkbank Turkiye. “The corporate is fixing advanced issues, orchestrating processes throughout legacy techniques and trendy AI instruments, whereas doing so in a scalable, clear, and compliant method.”
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On the latest CamundaCon 2025 Amsterdam, quite a few clients showcased how they’re utilizing Camunda to assist their AI initiatives. For instance, Halkbank is utilizing Camunda and AI to rework its high-volume cash switch processes. Prospects submit orders in free codecs (e.g., scanned letters), that are processed utilizing OCR and an on-prem AI mannequin to extract transaction information. This information is reviewed by human employees earlier than execution. Camunda orchestrates the complete workflow, dynamically invoking AI inside guardrails. In consequence, complete processing time for a cash switch order dropped from 54 to 9 seconds, errors have been halved, and 63% of transactions are actually accomplished with out guide correction.
A lot of Camunda’s trusted companions additionally showcased agentic AI options that they had constructed utilizing its platform.
- Agentic commerce exception administration (out there on Camunda Market)
EY defined that a lot of its international monetary providers purchasers have already got mature AI fashions and inside LLMs – however typically lack the orchestration layer wanted to translate these capabilities into tangible enterprise outcomes. With Camunda, EY helps these organizations embed present AI property into structured, auditable workflows that meet strict compliance and operational requirements. Camunda’s platform permits purchasers to attach their most popular AI fashions, whether or not hosted within the cloud or internally by way of EY labs, and apply deterministic guardrails to make sure AI is just triggered when acceptable. This lets purchasers keep away from rebuilding AI from scratch, as an alternative specializing in governance, visibility, and scalable deployment – areas the place Camunda’s orchestration brings speedy and measurable worth. In a single capital markets implementation, EY diminished guide effort by 86%, minimize T+1 delays by 98%, and boosted analyst productiveness from 6–10 to 41–64 circumstances per day – a 7x enchancment.
- Agentic AI-assisted high quality audit course of (out there on Camunda Market)
Cognizant mentioned the authorized and regulatory complexities concerned in deploying agentic AI within the European market, the place GDPR and labor legal guidelines create clear limits on information use and full automation. Cognizant has created and demonstrated workflows in Camunda that embrace necessary human evaluation steps – enabling AI to counsel actions, however requiring guide approval earlier than these actions are executed. This stability permits organizations to profit from AI-powered insights whereas additionally facilitating compliance with regional legal guidelines. For instance, audit trails, escalation paths, and course of visibility are all embedded into the BPMN mannequin, aiding organizations in demonstrating full management over each agentic interplay. This led to vital time financial savings: the high quality audit course of was diminished from 138 minutes to simply 7–10 minutes, growing auditor productiveness by 20–30%, and chopping prices by 30–50%. All exercise is totally traceable by way of embedded audit trails and escalation paths in BPMN.
- Customer support agent (out there on Camunda Market)
Incentro showcased the way it embedded Camunda’s agentic orchestration into customer support workflows for a extra responsive expertise. Changing customary auto-responses, Incentro constructed an AI agent that makes use of a LLM to investigate queries and draft significant replies in actual time. The agent accesses the corporate’s full FAQ and documentation set, enabling particular solutions quite than generic acknowledgments. Camunda’s BPMN mannequin constructions the logic, with the agent dynamically selecting one of the best response path by way of an ad-hoc sub-process. When implementing these techniques with Payter, Incentro was capable of scale back dealing with time per inquiry from 24 to 12 minutes, with lead time minimize by 58%, serving to enhance each buyer NPS and agent satisfaction with out growing headcount.
- Compliance agent (out there on Camunda Market)
BP3 shared how it’s integrating agentic AI into decision-heavy workflows in regulated industries like BFSI, pharma, healthcare, and utilities. Its strategy makes use of LLMs alongside DMN (Resolution Mannequin and Notation) tables to generate “settle for, reject, or refer” outcomes. In ambiguous circumstances, choices are escalated to a human, enabling the AI to study from real-world suggestions over time.
“There’s plenty of noise out there round AI, however what most corporations are nonetheless lacking is a sensible solution to apply it safely and successfully inside their core operations,” stated Daniel Meyer, CTO of Camunda. “Our strategy provides organizations a solution to convey AI into their enterprise processes with out shedding management. You’re not handing all the things over to a black field. As a substitute, you’re utilizing AI the place it provides essentially the most worth, and orchestrating it alongside human enter and deterministic automation. That’s what makes agentic orchestration so highly effective. It’s versatile, it’s observable, and it’s designed to scale.”
CamundaCon 2025 Amsterdam was the most important Camunda occasion up to now with greater than 1,000 attendees and audio system from main manufacturers together with BT Group, HSBC, and T-Techniques.
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