Mexican software program firm EZContact expands to the US with an AI agent that solutions WhatsApp messages and handles calls as a digital receptionist.
Mexican software program firm EZContact expands to the US, providing small companies an AI agent that solutions buyer messages on WhatsApp and handles cellphone calls as a digital receptionist — arrange with a single immediate, no complicated automation flows required.
As WhatsApp turns into the default communication channel for thousands and thousands of U.S. Hispanic shoppers, EZContact is bringing its AI-powered buyer engagement platform to small and medium companies throughout the US. An estimated 56–57% of U.S. Hispanics use WhatsApp each day, but most small-business instruments nonetheless deal with it as an afterthought.
EZContact, an official Meta Enterprise Accomplice, offers companies an AI agent that holds pure conversations on WhatsApp, Messenger, and Instagram from a single unified inbox — and, with its AI voice receptionist, solutions cellphone calls, books appointments, and responds to clients across the clock.
Additionally Learn: AiThority Interview with Gou Rao, co-founder and CEO at NeuBird AI
Not like automation platforms that require dozens of nodes and complicated workflows, EZContact is configured with a single immediate: the enterprise describes the way it desires its AI to reply, and the agent learns its costs, providers, and hours. When a dialog wants a human, the workforce steps in from the identical inbox with a handoff the shopper by no means notices.
“Small companies don’t lose clients as a result of they provide a foul service — they lose them as a result of nobody answered in time,” mentioned Ricardo Lozano, founding father of EZContact. “We constructed EZContact so a one-person store can reply on WhatsApp and by cellphone like an organization ten instances its measurement, with out hiring a assist workforce or studying to code.”
The platform already serves companies throughout recruiting, healthcare, and retail, with AI brokers that minimize response instances from hours to seconds. For Hispanic-owned and cross-border companies that commerce between the U.S. and Mexico, EZContact affords a bilingual, WhatsApp-first different constructed for a way their clients really talk.
Additionally Learn: AI and The Way forward for Work: Synthetic Intelligence Is Increasing Organizational Intelligence Past Human Limits
[To share your insights with us, please write to psen@itechseries.com]
