MSPs lose hours on daily basis bouncing between instruments. Tremendous Magic places it multi functional place and does the work.
Thread, the AI-powered platform constructed for managed service suppliers, at the moment introduced the overall availability of Tremendous Magic — a totally built-in AI assistant that replaces the normal help-desk search field with one thing that really executes. Tremendous Magic reads tickets, pulls consumer documentation, takes motion within the PSA, and palms each write again to the technician for a one-tap affirmation earlier than something adjustments.
The announcement marks a major evolution from Ask Magic, Thread’s earlier in-thread search and reply function. The place Ask Magic instructed technicians what to do, Tremendous Magic does it with them. A tech can challenge a single voice or textual content immediate — “look into this VPN challenge, verify the consumer’s IT Glue docs, discover any associated resolved tickets, route it to the Community board, and open a follow-up for the sample” — and Tremendous Magic chains each needed step robotically, pausing for affirmation earlier than any information is written.
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“Techs don’t need one other chatbot in one other tab,” stated Mark Alayev, Thread’s Founder and Chief of Magic. “Right this moment they bounce between the PSA, IT Glue, docs, and a number of other AI home windows simply to work one ticket. Tremendous Magic collapses that into Thread, on the ticket in entrance of them, and really executes.”
Earlier than a technician sorts a single reply, Tremendous Magic has already accomplished the legwork. Pulling the related IT Glue and Hudu docs, checking if the crew has solved this earlier than, and surfacing what it is aware of in regards to the consumer. The net seek for that obscure error code occurs within the background too. When it’s time to truly change one thing, corresponding to shut the ticket, log time, ship an approval, Tremendous Magic stops and waits. One faucet to verify, then it executes.
Tremendous Magic ships with built-in connectors to the instruments MSPs already depend on. At launch, that features Notion, Zapier, Liongard, and Linear with admins controlling which connectors are enabled and every technician authorizing their very own entry, so Tremendous Magic acts as that particular individual when calling exterior providers. Extra integrations are deliberate, with deeper connectivity on the roadmap.
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