Integration embeds WatchGuard safety operations inside HaloPSA, streamlining ticketing, provisioning, and billing workflows for MSPs
WatchGuard Applied sciences, a world chief in unified cybersecurity for managed service suppliers (MSPs), introduced a strategic partnership with Halo to assist MSPs ship and administer safety companies with much less overhead and quicker response. As a part of this relationship, WatchGuard Cloud is integrating with HaloPSA to embed unified safety operations instantly into the Halo expertise.
By seamlessly integrating with HaloPSA, WatchGuard simplifies safety posture monitoring and administration for MSPs, accelerates response occasions, and streamlines provisioning, ticketing, and billing by way of the Halo interface. Safety occasions and license indicators can drive automated ticketing workflows, whereas verified asset and entitlement knowledge enhance contract alignment and recurring billing accuracy. Based on the Service Desk Institute (SDI), automation can cut back ticket volumes by 30% on common, enhancing IT service desk effectivity whereas decreasing working prices.
“MSPs want safety operations that match the best way they work, inside the PSA, with correct context and minimal handbook effort,” stated Ben Oster, VP of product improvement at WatchGuard. “Our relationship with Halo means MSPs transfer quicker and provide stronger safety with WatchGuard embedded contained in the PSA they love.”
WatchGuard delivers a unified strategy to safety for MSPs by bringing community, identification, endpoint, and managed detection and response (MDR) capabilities collectively underneath WatchGuard Cloud. Leveraging the brand new HaloPSA integration, MSPs can handle WatchGuard safety operations by way of a single agent throughout the PSA. This permits technicians to behave with the fitting gadget, license and occasion context precisely the place the work is executed, decreasing instrument sprawl and operational friction whereas enhancing service consistency throughout clients.
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“Halo MSPs now have a extra highly effective method to seize the cybersecurity alternative with entry to WatchGuard’s full-stack platform,” stated Alex Golden, Head of Product at HaloPSA. “Collectively, Halo and WatchGuard make it simpler for MSPs to broaden their safety companies and scale with much less operational complexity.”
“MSPs face rising stress to ship safety effectively whereas managing operational complexity,” stated Paul Stringfellow, CTO at Gardner Methods and GigaOm analyst. “Integration with PSA platforms like HaloPSA is crucial for the trendy MSP to cut back handbook effort, speed up response occasions, and scale extra successfully. As an MSP, after we consider distributors, their PSA integration capabilities are a main consideration.”
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