Las Vegas startup ships 43-feature platform combining GPT-5 DM automation, Content material Studio, and Visible Movement Builder, now serving companies throughout 5 industries.
SumGeniusAI LLC introduced the final availability of ChatGenius, an AI-powered platform that automates buyer conversations throughout Instagram, Fb Messenger, Telegram, and SMS. Constructed on OpenAI’s GPT-5, ChatGenius combines clever DM automation with content material scheduling, visible dialog design, and lead administration in a single platform.
The AI is the characteristic, the handoff is the product. What occurs when the AI doesn’t know the reply issues greater than what occurs when it does.”
— Jared Rice
Not like legacy automation instruments that depend on inflexible keyword-matching resolution timber, ChatGenius makes use of pure language understanding to carry actual conversations. The AI reads uploaded enterprise paperwork, learns pricing and insurance policies, books appointments by way of Google Calendar, captures leads, analyzes sentiment, and escalates to human brokers when it reaches its limits, all with out requiring companies to construct resolution timber or write a single line of code.
The platform ships with 43 options throughout eight classes, together with capabilities that competing platforms cost additional for or don’t provide in any respect.
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CORE PLATFORM
ChatGenius processes incoming messages by way of GPT-5 with sensible routing between nano and mini mannequin variants, balancing response pace and high quality. The system maintains persistent dialog reminiscence throughout classes, enabling personalised interactions the place the AI recollects earlier exchanges with every buyer.
An actual-time sentiment evaluation engine displays each dialog and routinely escalates to human brokers when adverse sentiment is detected. Escalation notifications embrace a dialog abstract and up to date messages, delivered through browser notification, e-mail, or SMS relying on the enterprise tier.
CONTENT STUDIO
The built-in Content material Studio permits companies to schedule and publish posts to Instagram and Fb instantly from the ChatGenius dashboard. An AI caption generator produces platform-optimized textual content with hashtag strategies, and a bulk CSV import permits scheduling content material at scale. The Content material Studio acquired full Meta publishing permissions in February 2026.
VISUAL FLOW BUILDER
For companies that want assured dialog paths, the Visible Movement Builder supplies a drag-and-drop interface for designing branching conversations. The builder helps message nodes, enter assortment, conditional logic, reserving nodes, AI dialog steps, and delay timers. Pre-built templates cowl frequent use instances together with lead seize, appointment reserving, FAQ routing, and Google assessment requests. AI Steps and AI Intent Recognition are included at no further value, options that rivals cost individually for.
AI COMMENT MANAGER
ChatGenius displays feedback on Instagram and Fb posts and may routinely reply or ship DMs based mostly on configurable triggers. Companies can set keyword-based guidelines that ship personalised direct messages when customers touch upon particular posts, changing public engagement into personal conversations.
ADDITIONAL CAPABILITIES
The platform helps 13 languages with computerized detection, audio and voice message transcription, picture evaluation, a document-based information base with RAG search, AI follow-up messages, a media library for sending branded photographs throughout conversations, CSAT surveys, dialog tagging, market intelligence for monitoring rivals, and crew administration with role-based dialog project. An API and webhook add-on permits bidirectional integration with exterior methods.
TRACTION AND AVAILABILITY
ChatGenius is reside and serving companies throughout a number of industries together with journey and tourism, influencer administration, eyewear retail, health teaching, and software program growth. The platform operates on a tiered mannequin beginning with a free plan providing 10 conversations per thirty days, with paid tiers at $29, $99, and $297 per thirty days. A associate program affords wholesale pricing for businesses and resellers managing a number of shopper accounts.
SumGeniusAI is a Meta Verified Expertise Supplier. The platform accomplished a safety audit scoring 9.2 out of 10, with all knowledge encrypted in transit and at relaxation.
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