Designed completely for MSPs, Lexful combines trendy UX, native integrations, and generative AI to maneuver IT documentation from outdated, static information to related, real-time operational intelligence and enterprise worth
Right this moment at Proper of Increase, Lexful launched its AI-native, safe IT documentation platform constructed completely for MSPs to modernize operations.
Backed by IT Glue Founder Chris Day’s High Down Ventures, and led by international tech govt Pinar Ormeci, the brand new Lexful platform is being praised by MSPs for addressing the identified points and unresolved challenges of present IT documentation options, together with damaged search, outdated information, and no real-time seize of latest and tribal information. Moreover, MSPs are impressed by the proactive and reactive capabilities of the platform, taking to social media to share their expertise and applaud the innovation, real-time search and assist supplied by the platform’s clever information assistant, aptly named Ask Lex.
“IT documentation has turn into one of many largest operational dangers and development inhibitors going through right now’s MSP neighborhood—leading to critical blind spots, productiveness loss and tech burnout,” mentioned Pinar Ormeci, CEO, Lexful. “We constructed Lexful to be MSP-first, AI-native and ROI-rich. Along with High Down Ventures, we’re excited to carry clever innovation again to the core of the MSP mannequin utilizing AI to make IT documentation operationally dependable, safe, and prepared for a way MSPs work right now and can work sooner or later.”
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Placing AI to Work for the MSP
Not like conventional documentation platforms that layer AI onto previous expertise, Lexful’s AI-native structure routinely creates, captures, maintains, and connects documentation and tribal information throughout property, procedures, credentials, and operational context.
Drawing on the experience of its engineering expertise, which mixes the most effective of human and machine capabilities, in addition to its Lexful Founders Circle of early MSP adopters, the platform’s in-depth options and ChatGPT-like interface are receiving rave opinions from early adopters.
“Lexful is constructing for MSPs, and you’ll really feel that in each dialog now we have,” mentioned Jennifer Roy, CEO, Nucleus Networks. “The crew genuinely desires to grasp how we work each day and is open to suggestions that truly shapes what they’re constructing. That is true partnership.”
“What’s thrilling about Lexful is that accomplice suggestions isn’t simply collected — it’s mentioned, challenged, and infrequently acted on rapidly. That’s not one thing you see usually,” mentioned Jeremy Kenney, Know-how and Integration Supervisor, GlobalMac IT. “From an integration and operations perspective, having the ability to affect how a platform evolves — as a substitute of adapting round it later — is the place the actual worth is.”
“Most MSPs don’t have a ‘instrument downside,’ they’ve an ‘operational mess’ downside,” mentioned Mike Kolb, The MSP Hero. “Lexful has been loud about what they stand for: constructed for MSPs, AI-native, and geared toward actual ROI. It’s one of many extra significant upgrades MSP operations have seen in a very long time.”
Along with “Ask Lex,” the platform’s top-rated options embrace:
- AI-assisted documentation creation that reduces guide effort and reliance on tribal information.
- Steady intelligence linking property, procedures, and operational context
- Documentation structured for each technicians and AI-driven workflows
- Contextual AI search alongside conventional search
- Built-in password administration
- A security-first, zero-trust structure designed for operational belief
Lexful’s day-one integration companions embrace Liongard and ScalePad.
“Underneath Pinar’s management and the deep expertise of the Lexful engineering crew, Lexful is shaping the business in an AI-first world, placing enterprise innovation again into the core of MSP day by day operations,” mentioned Chris Day, Founder & Chairman of High Down Ventures and CEO of ScalePad.
“High Down is investing in the way forward for the MSP stack and rethinking how the platforms MSPs depend on will function for the following decade and past,” mentioned Joel Abramson, Managing Companion at High Down Ventures. “From evolving BCDR with Slide to reimagining IT documentation and information via Lexful, our focus is on unifying fragmented information and enabling agentic automation that dramatically reduces guide work and unlocks a brand new stage of scale for MSPs.”
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