Autonomous Voice AI Agent Impacting Japanese Name Centre Enterprise from Singapore

A Singapore-based AI agent improvement firm has accomplished a industrial improvement of a multilingual voice AI agent for Japan BPO and Name Centre supplier.

Autonomous Voice AI Agent Impacting Japanese Name Centre Enterprise from Singapore

Amid the worldwide “AI increase” that has seen vital developments in 2025, and as AI adoption accelerates throughout the name centre & contact centre trade, a Singapore-based AI agent improvement firm specializing in multilingual options has developed a multilingual voice AI agent along with a BPO Service supplier in Japan.
Practical AI Companions Pte. Ltd. (Headquartered: Singapore; Managing Director: Getty Poon, a member of Singapore Pc Society) and elDesign, Inc (Headquartered: Minato-ku, Tokyo; CEO: Kenichi Sakagoshi) are happy to announce that we’ve collectively accomplished improvement of a multilingual VOICE AI Agent for BPO enterprise in Japan with know-how from BPO operations by elDesign, Inc.

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This venture represents a problem to evaluate how far autonomous VOICE AI brokers can contribute to addressing key points in Japan’s BPO trade, getting old society, woker shortages, buyer harassment.”

— Zenta Nishida

By this improvement, the AI agent can now deal with duties that had been historically carried out by human operators in name facilities, and achieve this in a number of languages.
This permits vital price reductions for standardized operations similar to shortening response instances, offering help throughout nights and holidays, and dealing with overseas language inquiries.
Moreover, based mostly on simulations for 1,000 calls per 30 days, the system achieved a value of US$0.67 (roughly ¥101) per name, at a value on par with or decrease than normal outsourcing charges within the name heart trade..
With additional improvement, we intention to cut back the price to US$0.20 (roughly ¥30) per name, addressing crucial points similar to workforce shortages and structural price challenges confronted by companies.

■Background
In 2025, the adoption of voice AI brokers (primarily in English and Chinese language) has surged throughout name centres and get in touch with centres worldwide. Whereas the Japanese market has lagged, this venture goals to allow full name decision by means of autonomous voice AI brokers that stretch past conventional voice steerage or easy chatbots.

In Japan, the decision centre and get in touch with centre trade has made a lot progress by means of digital transformation (DX), but operator shortages persist. With distant work turning into normal, as BPO corporations are more and more partaking clients by way of non-contact channels similar to internet and social media, this pattern shift underscores the demand for AI brokers that combine seamlessly with various channels.

■ Overview of the AI Agent Growth
We’ve got developed this multilingual VOICE AI Agent in 1.5-month improvement interval. After our intensive analysis and cautious enterprise choices, we’ve chosen technical platforms of 11 Labs, n8n, Twilio to finish in addition to Japanese voice information coaching from scratch.
【Technical Overview】
Language: Japanese / English
Growth Platform: Eleven Labs, n8n, Twilio
Communication Channel: VOICE (SIP), E-mail (Inside / Exterior Communication)
LLM inside：Gemini, Grok

【Causes for Platform Picks】
Our improvement method prioritizes information administration inside Japan whereas leveraging the newest world applied sciences to make sure secure service supply unaffected by Japan’s remoted technological ecosystem.
ElevenLabs (USA): Given the uncertainty surrounding which massive language mannequin (LLM) will dominate sooner or later, we exclude voice AI platforms supplied straight by LLM suppliers (e.g., Google Cloud TTS, Microsoft Azure TTS). Amongst options, ElevenLabs was chosen for its superior versatility, API integration capabilities, and superior Japanese voice coaching options. Its sturdy base capabilities for name log administration had been additionally key, with the ultimate resolution influenced by its distinctive multilingual log comprehension, together with Japanese.

n8n (Germany): For workflow design and electronic mail communication, n8n was chosen resulting from its intensive help for numerous LLMs and its user-friendly UI/UX. This permits clear explanations of designs even to non-technical consumer executives and facilitates ongoing operations by in-house workers through the deployment section.

Twilio (USA): As a necessary SIP trunk supplier for integrating with name centre and get in touch with centre IP telephony techniques, Twilio was chosen for its excessive compatibility with the core platform, ElevenLabs.

This alternative additionally aligns with the accelerating adoption of SIP trunking amongst Japanese name centre techniques, which have historically supplied solely primary VoIP integrations.

【Feedback from the Growth Crew Lead】
“This venture represents a problem to evaluate how far autonomous VOICE AI brokers can contribute to deal with persistent points in Japan’s name centre and get in touch with centre sectors, together with an getting old society, expertise shortages, buyer harassment, nuances of the Japanese language, and the rising presence of overseas staff.”
“Voice AI brokers are already widespread options to worldwide name centre and get in touch with centre industries. The consumer emphasised {that a} Japan-only resolution wouldn’t suffice, which aligns completely with our perspective and resulting in this venture completion aiming towards world normal.
“The largest hurdle through the improvement was specifically Japanese pronunciation. Along with helps from elDesign experience, we managed to construct our personal Educated Voice. I see a lot enhancements in its high quality as expertise improves within the very close to future.”

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