Vonage, a world chief in cloud communications serving to companies speed up their digital transformation and part of Ericsson at present introduced an expanded collaboration with SAP to assist carry agentic AI-driven experiences to enterprises worldwide. By combining Vonage’s cutting-edge communications and community Utility Programming Interfaces (APIs), SAP Enterprise Expertise Platform (SAP BTP) and SAP Enterprise AI, the collaboration goals to create tangible impression by clever, next-generation purposes seamlessly built-in into present workflows and methods.
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“This collaboration with Vonage is a superb instance of how highly effective AI brokers will have the ability to deal with multi-step processes, interacting with people when there’s the necessity and in any other case fixing points autonomously.”
The collaboration additionally represents a major step ahead in revolutionizing how companies use AI and community APIs to boost operations and buyer experiences. SAP supplies the foundational platform, integrating SAP Enterprise AI with SAP BTP. Vonage helps to raise these capabilities with communications and community APIs, leveraging Ericsson’s expansive telecommunications ecosystem.
Philipp Herzig, CTO and Chief AI Officer at SAP SE, mentioned, “This collaboration with Vonage is a superb instance of how highly effective AI brokers will have the ability to deal with multi-step processes, interacting with people when there’s the necessity and in any other case fixing points autonomously.”
The collaboration will give attention to pilot use instances and proof-of-concept (POC) demonstrations, starting with a showcase at Cellular World Congress (MWC) 2025 in Barcelona. The businesses are teaming up with Accenture to showcase a POC that demonstrates a multimodal software of Agentic AI, built-in with Vonage APIs. The combination exhibits how AI can amplify operational effectivity and buyer expertise by real-time community and communication-enabled insights. The demo can even highlight progressive options concentrating on giant enterprises.
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Seckin Arikan, Head of API, Vonage, shared, “This collaboration signifies a significant step in advancing community and AI-driven purposes. By integrating Agentic AI and community APIs with SAP Enterprise AI capabilities, we’re offering companies with instruments to reimagine operations, enhance buyer experiences, and meet the rising calls for of digitization. Along with SAP, we’re turning innovation into actionable enterprise worth for enterprises.”
Vonage’s community APIs can provide enterprises important aggressive benefits, together with streamlined consumer authentication processes and community location functionality, serving to to enhance present efficiencies and enabling them to develop new and progressive use instances. The collaboration goals to assist empower enterprises to completely leverage the capabilities of AI and superior community capabilities, paving the way in which for transformation throughout industries, together with logistics and buyer engagement, by enhancing enterprise intelligence and fostering stronger cross-industry connections.
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