Human-Like, Actual-Time AI Scheduler launched by ScienceSoft
ScienceSoft’s AI assistant processes 70% extra scheduling requests per hour than a human and reduces reserving time by 40%.
ScienceSoft has launched a HIPAA-compliant AI scheduling assistant that permits pure, human-like conversations with sufferers. Constructed on the first-ever integration of Amazon’s Nova Sonic speech-to-speech mannequin and the LiveKit Media Server, the assistant helps real-time voice interplay and seamless information trade with hospital techniques.
What units the assistant aside is the way it communicates. Most voice brokers course of speech in separate steps, which slows down the dialog and makes it sound robotic. The mannequin behind our agent is the primary to help bidirectional streaming by a single API, enabling listening and responding in actual time with out delays or awkward pauses. So, the sufferers get a complete new stage of expertise. They communicate usually and get a well timed, useful response, with out the friction they’ve come to count on from automated techniques.
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The system handles each incoming and outgoing calls, verifies affected person id, checks supplier availability, and updates hospital techniques in the course of the name. Integration with EHR, CRM, and follow administration platforms ensures appointments are confirmed or modified on the spot, with out follow-up.
The scheduler runs in a safe, HIPAA-compliant cloud surroundings and is monitored with instruments like Amazon Bedrock Guardrails and AWS Macie.
Our estimations present the agent can probably cut back appointment reserving time by 40%, reduce name abandonment charges by 30%, and decrease operational prices by not less than 50%. As it might deal with a number of calls concurrently, it’s anticipated to course of 70% extra calls per hour than a affected person service consultant.
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