Liberate, a number one conversational AI platform designed to rework the insurance coverage trade, has accomplished its Well being Insurance coverage Portability and Accountability Act (HIPAA) certification. The insurtech, identified for offering insurance coverage Voice AI, multi-modal First Discover of Loss (FNOL) and workflow orchestration providers, beforehand accomplished PCI and SOC2 certifications. Now, by including HIPAA compliance to its safety lineup, Liberate is well-positioned to additionally serve corporations within the worker advantages and healthcare sectors.
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Liberate is worked up to equip prospects in insurance coverage, healthcare and different verticals with revolutionary options to cut back maintain instances and elevate customer support ranges. “Our AI brokers can assist insurers reply telephone calls sooner and supply customized help on a 24/7 foundation with zero wait time,” says Amrish Singh, CEO of Liberate.
Liberate’s AI brokers ship refined speech capabilities that may be built-in with different enterprise processes to raise service high quality. Healthcare suppliers, insurance coverage corporations and companies in different industries can select from a wide range of human-like voices with each English and Spanish choices.
Insurers already utilizing the service have found that Voice AI helps with worker satisfaction as properly. Whereas AI brokers are answering routine calls, eliminating guide processes and decreasing the necessity for information entry, staff have extra time to deal with extra significant work. It’s a win-win.
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“Our efficient AI brokers enhance each the client and worker expertise whereas additionally reducing prices,” says Singh. “The trifecta of PCI, SOC2 and now HIPAA compliance exhibits that you just don’t must sacrifice information safety to make the most of these fashionable options.”
Liberate builds totally skilled and built-in AI Brokers that work together over Voice, SMS, Electronic mail and Digital and may resolve advanced, multi-faceted requests – duties that might solely be carried out by skilled professionals prior to now. Liberate’s voice AI agent has revolutionized the insurance coverage trade by seamlessly answering telephone calls, accumulating quote info, receiving FNOLs and servicing buyer requests in an empathetic, humanlike method. Liberate’s inexpensive and customizable AI options usually deploy in weeks with nearly no integration overhead and have been confirmed to beat labor challenges whereas enhancing policyholder service ranges for retail businesses, MGAs and carriers.
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